Please use the "Contact Us" form at the bottom of this page and we will respond within 48 hours. Thank You!

Please include:

• Name under which the order was placed
• Photo clearly displaying the damaged area's quality
• Order number for reference
• Email used during order placement

Sadly, once an order is placed, we're unable to accommodate cancellations or refunds, given that orders promptly enter the production phase right after the purchase is finalized.

We indeed accept a range of cards, although certain cards might not be compatible with our payment platform. Could you kindly verify whether your billing address and zip code match the correct details associated with your credit card? In cases where these details are inaccurate, the payment might not be successfully processed. I recommend attempting to update your billing address first, followed by the payment, to observe the outcome.

If the issue persists and the payment is unsuccessful, it's probable that our system doesn't support your card, particularly in the case of Visa Debit or Discover cards. As a last resort, consider linking your card to either Shopify Pay or Google Pay as an alternative method to complete the payment.

Every year, a share of our earnings is allocated to support various charitable organizations as indicated on our website. Should you wish to participate, all you need to do is make a purchase through our website.

My package is lost. What should I do? 

Please contact USPS and file a USPS lost claim: https://www.usps.com/help/claims.htm 

Feel free to reach out to us, providing your order number along with the USPS Case Code and a brief explanation of the issue. This will enable us to offer you additional assistance. Please note that Holy Treasures cannot be held accountable for packages that are damaged, lost, or stolen. Nevertheless, we will do our utmost to aid in the location of your package through the carrier.